Management Consulting Project Highlight

Management Consulting Project Highlight

Client: DC Child & Family Services Agency 



  • Organizational Maturity Assessment
  • Procurement Support


CFSA is the public child welfare agency in the District of Columbia responsible for protecting child victims and those at risk of abuse and neglect. The Children Information Services Administration (CISA) is CFSA’s IT organization. CISA provides the technology expertise and support that helps CFSA ensure the safety of children.

Together with our partner the Triage Group, we reviewed CISA’s alignment with industry standards in the CMMI for Services framework and made recommendations to improve the consistent, maturity, and quality of the CISA’s work with regard to the maintenance of DC’s statewide automated child welfare information system, known as FACES.NET (  At the end of the analysis, CFSA re-engaged with our team to support the procurement of ongoing support for FACES.NET.