Licensing Case Study

Information Technology Project Highlight

Virginia Department of Behavioral Health & Developmental Services  

Licensing Business Office Modeling Projects



  • System Modernization Planning
  • Requirements Analysis
  • Organizational Analysis
  • Business Process Modeling & Re-engineering


The DBHDS Office of Licensing (OL), partnered with us to plan for the procurement and implementation of a modern licensing IT system and align business processes with the functionality available in a new system.  OL also asked us to review and offer recommendations for improving operations based on standards of national quality models, including CMMI and several national accrediting entities.


  • Definition of 600+ functional and technical requirements for a new licensing IT system.
  • Revised workflows for 15 major processes to enhance efficiency.
  • Recommendations for aligning organizational operations with industry standards.