Information Technology Project Highlight
Virginia Department of Behavioral Health & Developmental Services
Licensing Business Office Modeling Projects
- System Modernization Planning
- Licensing System Requirements
- Licensing Process Modeling & Re-engineering
- Organizational Analysis
The DBHDS Office of Licensing (OL), partnered with us to plan for the procurement and implementation of a modern licensing IT system and align business processes with the functionality available in a new system. OL also asked us to review and offer recommendations for improving licensing operations based on standards of national quality models, including CMMI and several national accrediting entities.
- Definition of 600+ functional and technical requirements for a new licensing IT system.
- Revised workflows for 15 major licensing processes to enhance efficiency.
- Recommendations for aligning organizational operations with industry standards.